Customer satisfaction is our top priority and we act accordingly. We believe 100% in our products, but also understand that it may happen that an article does not meet your needs.

We use the following conditions when returning:

(1) As a customer, you have 14 days after receipt of your order to return an item. The product must be returned in its original packaging and unopened. This is at your own expense.

(2) Download the return form from our website, fill it in completely and add it printed to the return package for correct and quick processing.

(3) After we have received your return, we will determine whether the product has been returned in good condition. If this is the case, the outstanding amount will be credited as soon as possible (within 14 days).

(4) Returns are at your own risk. We are therefore not liable for a lost return shipment.

(5) Do you want to exchange an article for another copy? Follow the above return process. You can order the desired item in the webshop. The return costs are always at your own expense


Our address:
Dreambeads Online
The Netherlands

Are there any questions about our return policy? Then contact us here